1. Overview
At Streamview IPTV, we strive to ensure our customers are 100% satisfied with our service. If you have any technical or sales queries, please do not hesitate to contact us. If our technical support cannot resolve your issue, you may be eligible for a refund.
2. 7-Day Money-Back Guarantee
We stand behind our product and offer a 7-day money-back guarantee. If you are not completely satisfied with our service within the first 7 days of your subscription, we will issue a full refund. This applies only to your first subscription with us.
3. Conditions for Refund
To be eligible for a refund within the 7-day period, you must:
- Contact our support team and allow them an opportunity to resolve your issue.
- Not have violated our Terms & Conditions (e.g., account sharing, restreaming).
- Submit your refund request via our official WhatsApp or email channel.
4. Non-Refundable Items
The following are not eligible for refunds:
- Renewals of existing subscriptions.
- Free trials (as they are already free).
- Subscriptions that have been terminated due to a violation of our Terms & Conditions.
5. Processing Time
Once your refund is approved, we will initiate the refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 3-5 business days).